DC Payments provides ATMs, event ATMs, advertising, prepaid credit, debit and loyalty cards to small-to-mid sized retailers across Australia.
From hotels, to clubs, casinos and more - the hospitality and gaming industry has a high dependency on cash. An on site ATM provides your customers with easy instant access to their funds.
DC Payments offers a comprehensive, innovative suite of integrated ATM and payments processing products and services to corporations, financial institutions, and business enterprises in Australia.
DC Payments has the experience and expertise to help your business. Whether you are a large corporation, financial institution, hospitality and gaming sector client, or small retailer, our comprehensive menu of products and services can help you compete and thrive in today's business world.
We provide our clients with access to their live transaction data, status information and reporting via our easy to use ATM Web Portal.
DC Payments is a full-service provider of innovative payment processing and ATM managed solutions. We provide best-in-class ATM, POS, and transaction processing services to financial institutions, corporations and government, and major retailers across Australia.
Get answers to frequently asked questions, and more.
Get answers to frequently asked questions
What type of ATM do I require?
DC Payments offers several models of ATMs to meet the requirements of your business. Please contact a DC Payments sales representative for more information, toll-free at 1300 305 600.
What do I need to have an ATM installed?
You will require power, internet and/or phone connections within three feet from the ATM installation location.
How long will it take to get my ATM?
We have inventory located across the country however times can vary dependent on availability of power, internet and/or phone and site survey requirements for cash loading purposes.
What are the hours of your call centre?
The DC Payments call centre is available 24/7 and can be reached toll-free at 1800 301 100 or via email at firstname.lastname@example.org
How long does it take to transfer settlement funds to my account?
With most financial institutions, funds are transferred within one business day.
I’d like more signage for my ATM, POS and/or Prepaid products?
We have various signage and branding options available. Please contact DC Payments toll-free at 1800 301 100 or email email@example.com for more information.
What do I do if my ATM requires service?
The DC Payments customer support centre is available 24/7. Simply contact one of our knowledgeable representatives, toll-free at 1800 301 100 for assistance.
What should I do if I see an error code on my ATM?
Call our support centre, toll-free at 1800 301 100. Representatives are available 24/7 to assist you.
How do I order receipt paper?
Simply call our support centre, toll-free at 1800 301 100 or email us at firstname.lastname@example.org.
How do I find out how many transactions my ATM did last month?
DC Payments’ web reporting provides detailed transaction reporting. Contact our support centre at 1800 301 100 or email us at email@example.com and we will be happy to provide you with login details.
What do I do if my ATM dispensed the wrong amount of money requested by the cardholder?
Should your customer have any issues with their transaction, please have them contact their Financial Institution.
Everyone has a role to play in fraud prevention, including merchants and their employees. The basics of fraud prevention can be broken down into two sections.
Q: How do I detect suspicious customer behaviour?
A: Fraud Prevention begins with keeping your eyes and ears open. Signs of suspicious customer behaviour can include:
Q: How do I verify card security features?
A: All cards are designed with special security features to deter counterfeiting and alteration. When you are presented with a card, look for the following elements:
Front of Card
Back of Card